Terms & Conditions

These Terms and Conditions govern your use of the OMF by Mattress Studio Darwin website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these terms. This website is operated by Mattress Studio Darwin, located at Shop 2, 450 Stuart Highway, Winnellie NT 0820. Nothing in these terms limits or excludes any rights you may have under the Australian Consumer Law (ACL).

1. About Us

Mattress Studio Darwin is a retail store operating under the OMF by Mattress Studio brand. We sell mattresses, bed bases, bedding, and accessories to customers in the Northern Territory and surrounding regions.

• Business name: Mattress Studio Darwin
• Address: Shop 2, 450 Stuart Highway, Winnellie NT 0820
• Phone: (08) 8947 0202
• Hours: Mon–Fri 9:30am–5:00pm  |  Sat 9:30am–3:00pm  |  Sun & Public Holidays 10:00am–2:00pm

2. Acceptance of Terms

By browsing this website or completing a purchase, you confirm that you:

• Are at least 18 years of age, or are purchasing with the consent of a parent or guardian.
• Have read and agree to these Terms and Conditions in full.
• Agree to our Privacy Policy and Return, Refund & Exchange Policy, which form part of these terms.

We reserve the right to update these terms at any time. The version published on our website at the time of your order is the version that applies to that transaction.

3. Products and Pricing

We make every effort to ensure product descriptions, images, and pricing on our website are accurate and up to date. However:

• Product images are for illustrative purposes only. Colours and finishes may vary slightly from what is displayed on screen.
• Prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
• We reserve the right to correct pricing errors and will notify you before processing payment if a price discrepancy is identified.
• Promotional pricing is valid for the stated period only and cannot be applied retrospectively.
• Product availability is subject to change without notice.

4. Orders and Payment

When you place an order through our website:

• You are making an offer to purchase the selected items at the listed price.
• Your order is confirmed once you receive an order confirmation email from us. This constitutes acceptance of your offer.
• We reserve the right to cancel or refuse any order at our discretion (e.g., due to stock unavailability, pricing errors, or suspected fraud). If we cancel your order, you will receive a full refund.

We accept payment via the methods listed at checkout. Payment is processed securely. We do not store your full card details on our systems.

5. Delivery

Delivery is available within our standard service area. Charges, timeframes, and conditions are outlined in our Delivery Policy, which forms part of these terms. By placing an order, you agree to the delivery terms applicable at the time of purchase.

• We are not liable for delays caused by circumstances outside our reasonable control (e.g., extreme weather, road closures, carrier delays).
• Risk of loss or damage passes to you upon delivery.
• You are responsible for ensuring the delivery address is correct and accessible.

6. Returns, Refunds, and Exchanges

Our Return, Refund & Exchange Policy applies to all purchases and forms part of these terms. Your rights under the Australian Consumer Law are not affected by any other provision of these terms.

7. Consumer Guarantees (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information on your consumer rights, visit the ACCC website.

8. Warranties

Many of our products carry manufacturer warranties in addition to your ACL rights. Warranty terms vary by product. Please contact us for details specific to your purchase. Warranty claims should be directed to us in the first instance.

• Warranties do not cover damage caused by misuse, accidental damage, or normal wear and tear.
• Proof of purchase is required for all warranty claims.

9. Website Use

This website and its content are provided for personal, non-commercial use. You must not:

• Use this website for any unlawful purpose or in a way that could damage or impair its operation.
• Reproduce, distribute, or republish any content from this website without our written permission.
• Attempt to gain unauthorised access to any part of this website or its underlying systems.

We do not guarantee that this website will be available at all times or free from errors or viruses. We reserve the right to suspend or discontinue the website at any time without notice.

10. Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is owned by or licensed to Mattress Studio Darwin. You may not use any of this content without our prior written consent.

11. Privacy

We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss arising from your use of this website or any products purchased through it.
• Our total liability for any claim related to a product purchase is limited to the purchase price of the relevant product.
• Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the ACL.

13. Governing Law

These Terms and Conditions are governed by the laws of the Northern Territory of Australia. Any disputes arising from these terms or your use of this website will be subject to the exclusive jurisdiction of the courts of the Northern Territory.

14. Contact Us

These Terms and Conditions are current as of May 2026 and may be updated from time to time. The version published on our website at the time of your purchase applies.