Privacy Policy

Mattress Studio Darwin (ABN 23 560 893 867) operates the OMF by Mattress Studio Darwin website and retail store. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights in relation to it.

1. Who We Are

In this policy, "we", "us", and "our" refers to Mattress Studio Darwin, located at Shop 2, 450 Stuart Highway, Winnellie NT 0820. We are the entity responsible for the personal information we collect through this website and in-store.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to conduct our business. This may include:

• Identity information: Your name.
• Contact information: Email address, phone number, and delivery/billing address.
• Transaction information: Details of products you have purchased, order history, and payment method (we do not store full card details).
• Communications: Records of enquiries, complaints, or correspondence you send us.
• Website usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Marketing preferences: Whether you have opted in to receive promotional communications from us.

We only collect sensitive information (as defined under the Privacy Act) where you voluntarily provide it and where it is reasonably necessary. We do not collect sensitive information as a standard part of our operations.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to our mailing list.
• Through your use of our website via cookies, analytics tools (such as Google Analytics), and similar technologies.
• From third-party platforms we use to operate our business (e.g., Shopify, payment processors, email marketing providers).
• In-store when you make a purchase or enquiry.

Where it is reasonable and practicable to do so, we will collect personal information directly from you.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

• Process and fulfil your orders, including delivery and after-sales support.
• Communicate with you about your order, enquiry, or complaint.
• Send you marketing communications where you have opted in (you may opt out at any time).
• Improve our website, products, and services through analytics and customer feedback.
• Comply with legal obligations, including consumer law, tax, and record-keeping requirements.
• Detect and prevent fraud or other unlawful activity.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection, unless you have consented, or an exception under the Privacy Act applies.

5. Disclosure of Personal Information

We may share your personal information with third parties where necessary to operate our business, including:

• Delivery providers — to arrange delivery of your order.
• Payment processors — to securely process your payment.
• Technology platforms — including Shopify (our ecommerce platform), email marketing providers, and analytics services.
• Professional advisors — such as accountants or legal advisors, under confidentiality obligations.
• Government and regulatory bodies — where required by law.

We do not sell your personal information to third parties. We do not share your information for third-party marketing purposes without your consent.

Some of our third-party service providers may store or process data outside Australia (for example, cloud-based platforms). Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our site is used. Cookies are small files stored on your device.

We use cookies for:

• Essential site functionality (e.g., maintaining your shopping cart).
• Analytics (e.g., Google Analytics) to understand traffic and usage patterns.
• Marketing purposes, where you have consented (e.g., remarketing via Google or Meta).

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Direct Marketing

With your consent, we may send you promotional emails or SMS messages about our products, offers, and news. Each communication will include an option to unsubscribe. You can also opt out at any time by contacting us directly.

We comply with the Spam Act 2003 (Cth) in relation to all electronic marketing communications.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Secure, encrypted connections (HTTPS) on our website.
• Using reputable third-party platforms with their own security measures (e.g., Shopify's PCI-compliant payment processing).
• Limiting access to personal information to staff and contractors who need it to perform their role.

No method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us online, but we will take all reasonable steps to protect it.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., for tax and financial record-keeping). When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Your Rights — Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request that we correct any personal information that is inaccurate, out of date, incomplete, or misleading.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time (generally within 30 days). We do not charge a fee for access requests, though we may charge reasonable costs for large or complex requests.

In some circumstances we may decline to provide access (e.g., where doing so would unreasonably impact the privacy of another individual). If we decline, we will explain why in writing.

11. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

13. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact us:

This Privacy Policy is current as of May 2026 and may be updated from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.